• QA Data Specialist

    Job Location US-WI-Milwaukee
    Posted Date 4 weeks ago(10/24/2018 2:52 PM)
    Job ID
    2018-1428
  • Overview

    The Quality Assurance Data Specialist will perform detailed and thorough data analysis of consumer complaints, production data and raw material information, working to reduce complaints and improve production of quality products.

    Responsibilities

    • Management of outsourced call center, provide information, guidance, troubleshooting, etc.
    • Assist marketing department with responses to social media contacts
    • Respond to private label customers and consumers.
    • Reporting, analyzing and trending of consumer complaints through the use of excel and NAV
    • Weekly reporting requirements
    • Leadership of complaint meetings with operations team and others as needed
    • Leadership of CI projects related to complaint reduction
    • Investigation and follow through of escalated issues
    • Thorough knowledge of all products produced in our facility and by co-packers
    • Liaison between sales and operations teams regarding private label complaints
    • Analysis of operations data to finished good specifications
    • Analysis of consumer complaints to finished good specifications
    • Assist with raw material investigations in relation to specification

    Qualifications

    REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

    • Self-starter that can proactively find solutions and solve problems
    • Logical and detail driven
    • Multi-tasker that can deal with changing priorities and many projects at one time.
    • Proficient in Microsoft Office products, Microsoft Navision experience preferred but will train as needed

    EDUCATION AND EXPERIENCE

    • Prior experience in consumer service setting
    • Prior data/analytics experience
    • Bachelors degree in business or related field

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